Refund policy

Return & Refund Policy

Thank you for shopping with [zevvyy store]. We strive to ensure that you are completely satisfied with your purchase.

1. Returns

You have 7 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be in the original packaging
• Proof of purchase (order ID/invoice) is required

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods
• Personal care items (used/opened)
• Customized or personalized products
• Items marked as “Non-returnable” on the product page

3. Return Process

To initiate a return:

• Email us at: [your email]
• Provide your Order ID and reason for return
• Our team will guide you with return instructions

4. Refunds

Once we receive and inspect your returned item:

• We will notify you about approval/rejection
• If approved, refund will be processed within 5–7 business days
• Refund will be credited to your original payment method

5. Shipping Charges

• Shipping charges are non-refundable
• Customer may have to bear return shipping cost (unless item is defective or wrong product received)

6. Damaged / Wrong Product

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Provide photos/videos as proof
• We will offer replacement or full refund

7. Order Cancellation

• Orders can be cancelled within 12 hours of placing the order
• Once shipped, orders cannot be cancelled

8. Late or Missing Refunds

If you haven’t received your refund yet:

• Check your bank account again
• Contact your bank/payment provider
• If still not received, contact us at [your email]

9. Contact Us

For any questions regarding returns or refunds:
📧 Email: [v8105373@gmail.com]
📞 Phone: [9512191620]